SHIPPING INFO
At The Enchanted Jar, every parcel is sent with care, love, and a sprinkle of magic. Please read below for all the details about how your enchanted goods arrive safely at your door.
Processing Times
All orders are made to order or in small, ready-to-ship batches. Please allow 3–5 business days for us to prepare your package. During high-volume times (seasonal launches, holidays), this may extend slightly — thank you for your patience as we craft your items with intention.
Shipping Methods & Rates
We ship via trusted carriers such as FedEx and UPS, with tracking provided. Shipping rates are calculated at checkout based on a flat rate
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Standard Shipping (3–5 business days)
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Currently, we only ship within the United States.
Within a certain radius in Georgia, there is an option for drop-off.
Order Tracking
Once your order is shipped, you’ll receive an email with a tracking number so you can follow your parcel’s magical journey. Please allow 24–48 hours for tracking updates to appear.
Lost or Delayed Packages
While we do our best to ensure timely delivery, once a package leaves our hands, delays due to weather, carrier issues, or postal disruptions are beyond our control.
If your package seems lost or is significantly delayed, please contact us at tanaiadeadwyler@theenchantedjar.com, and we’ll do what we can to help you locate it.
Damaged Items
If your order arrives damaged, please email us within 3 days of delivery with your order number and clear photos of the damage. We’ll replace or refund the item as needed.
Delivery Address
Please double-check your shipping address before submitting your order. We are not responsible for lost packages due to incorrect addresses. If an error is noticed after placing the order, contact us immediately to correct it.
GENERAL INFO
At The Enchanted Jar, we believe every customer deserves a little magic and a lot of care. Whether you have a question about your order, need help choosing a product, or wish to share feedback, we're here to help with kindness and intention. You can reach us at tanaiadeadwyler@theenchantedjar.com or through our Contact Page, and we’ll respond within 1–2 business days. Your experience means the world to us, and we’re committed to ensuring your journey with us feels as thoughtful and special as the items we create.
Your trust is sacred to us at The Enchanted Jar. We value your privacy and are committed to protecting any personal information you share with us. All details provided during checkout — including your name, address, and payment information — are used solely to process your order and will never be sold, shared, or stored beyond what is necessary for fulfillment and legal compliance. Our website uses secure encryption to keep your data safe, and all transactions are processed through trusted, encrypted payment gateways. Shopping with us should feel just as comforting and protected as using our products — safe, respectful, and handled with care.
PAYMENT METHODS
- Credit / Debit Cards
-Apple Pay
-Google Pay
-Klarna, Afterpay, Affirm
FAQ
Return and Refund Policy
At The Enchanted Jar, we put heart and intention into every item we craft. Due to the handmade and personal nature of our goods, returns are limited — but your happiness matters deeply to us.
All Sales Are Final
Because our products are handcrafted, small-batch, and often personal care items, all sales are final. This helps us maintain the integrity, freshness, and safety of every creation.
Damaged or Defective Items
If your item arrives damaged or flawed, we’ll make it right.
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Contact us at theenchantedjar@gmail.com within 3 days of delivery.
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Include your order number and clear photos of the damage or issue.
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We will offer a replacement, store credit, or refund, depending on the situation.
Please note: minor natural variations (such as scent strength or oil color) may occur due to the nature of essential oils and small-batch crafting — these do not qualify as defects.
Cancellations
If you need to cancel your order, please contact us within 24 hours of placing it. After that, the magic may already be in progress and cancellations cannot be guaranteed.